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Terms & Conditions
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Last updated: October 2025

Welcome to Drive to Luxe. By making a booking or using our website, you agree to the following Terms & Conditions. Please read them carefully before confirming any reservation.

1. General Information

Drive to Luxe provides professional chauffeur and private transfer services across New Zealand. All bookings, quotes, and services are subject to these terms. We reserve the right to update or modify them without prior notice.

2. Bookings & Payments

  • All bookings must be made at least 24 hours in advance through our website, email, or phone.
  • Full payment is required to confirm your booking unless otherwise agreed in writing.
  • We accept payments via Stripe and other approved gateways.
  • Prices are quoted in New Zealand Dollars (NZD) and include GST unless stated otherwise.
  • Any tolls, parking, or additional charges incurred during service will be added to the final invoice.

3. Cancellations & Refunds

  • Cancellations made more than 24 hours before pickup time: full refund.
  • Cancellations within 24 hours: 50% of the total fare will be charged.
  • No-show or last-minute cancellations (within 4 hours): full fare applies.
  • Refunds will be processed within 5–7 business days to the original payment method.

4. Waiting Time & Delays

  • For airport pickups, we monitor flight schedules. The first 45 minutes of waiting time after landing are complimentary.
  • For all other bookings, 15 minutes of waiting time are included.
  • After this period, waiting charges may apply at the applicable hourly rate.
  • Drive to Luxe is not responsible for delays caused by unforeseen traffic, weather, or road conditions.

5. Changes & Amendments

  • Any change to your booking (pickup time, destination, vehicle type) must be requested at least 12 hours prior to the scheduled pickup.
  • Approval is subject to vehicle availability and may affect pricing.

6. Passenger Conduct

  • Passengers are expected to behave respectfully and follow driver instructions.
  • Smoking, vaping, or consumption of alcohol or illegal substances in the vehicle is strictly prohibited.
  • Any damage to the vehicle caused by a passenger will be charged to the booking party.

7. Vehicle & Service Availability

  • Drive to Luxe reserves the right to upgrade or substitute a vehicle of similar or higher category at no extra cost.
  • If a vehicle becomes unavailable due to mechanical issues or other unforeseen circumstances, a full refund or alternative arrangement will be provided.

8. Privacy & Data Protection

We value your privacy. Any personal information collected during booking is used solely to manage your reservation and improve our services. We do not share or sell your data to third parties. For details, please see our Privacy Policy.

9. Liability

  • Drive to Luxe shall not be held liable for losses or damages arising from delays, missed flights, or circumstances beyond our control.
  • Passengers are responsible for their personal belongings; we accept no liability for lost or damaged items.

10. Force Majeure

We are not responsible for failure or delay in service due to events beyond our control, including natural disasters, strikes, accidents, road closures, or government restrictions.

11. Governing Law

These Terms & Conditions are governed by the laws of New Zealand. Any disputes shall be resolved under the jurisdiction of New Zealand courts.

12. Contact Us

For any questions regarding these terms or your booking:
📞 +64 22 622 0409
 📧 drivetoluxe@gmail.com
 🌐 www.drivetoluxe.com